Privacy Policy

The Snowbird Club ("the Club," "we," "us," or "our") provides home watch, inspection, concierge, storm preparation and post-storm assessment, access coordination, and property oversight services to homeowners. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request services, or communicate with us.

We may collect the following information:

• Name
• Email address
• Phone number
• Service address and property details
• Service preferences and scheduling information
• Messages, notes, or requests submitted through our forms
• Billing and payment status information
• Inspection and service records
• Photos and reports related to your property when applicable
• Technical information such as device, browser, IP address, and cookies

We use information to:

• Provide the services you request
• Deliver customer support
• Schedule and coordinate visits
• Perform inspections and generate reports
• Send service updates and maintenance notifications
• Communicate storm preparation and post-storm assessment updates
• Coordinate billing and payment
• Improve and develop our services
• Meet legal, compliance, and security obligations

If you provide a phone number and opt in to receive SMS messages, The Snowbird Club may send text messages related to support, service updates, inspections, maintenance notifications, appointment coordination, property access coordination, and storm-service updates.

• Message frequency varies.
• Message and data rates may apply.
• You can reply STOP at any time to unsubscribe.
• You can reply HELP for help, or contact us at corporate@thesnowbird.club or (239) 653-8516.

Mobile information, text messaging opt-in data, and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties.

We share information only as needed to deliver our services and meet our legal obligations, including with:

• Vendors and service providers performing work on our behalf
• Payment processors
• Technology and infrastructure providers
• Parties as required for legal, compliance, or security reasons

We do not sell your personal information. SMS consent and mobile opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.

Payments may be processed by third-party payment processors such as Stripe. The Snowbird Club does not store full payment card numbers on our systems.

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, but we work to maintain appropriate protections.

We retain information for as long as needed to provide our services and to meet legal, accounting, operational, and compliance obligations.

• Update your information by contacting The Snowbird Club.
• Opt out of SMS messages at any time by replying STOP.
• Reply HELP to any SMS message for assistance.
• Contact us at corporate@thesnowbird.club or (239) 653-8516.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

The Snowbird Club

Email: corporate@thesnowbird.club

Phone: (239) 653-8516

See also our Terms and Conditions.