SMS Messaging Terms

The Snowbird Club, operated by Charlotte Olivia LLC, offers an SMS notification program for customers of our home watch and property oversight services. Messages relate to the care of your property and to the service you have requested from us.

This program is transactional. We do not send marketing or promotional text messages, and we never message anyone who has not asked to hear from us.

• Confirmation that a scheduled property visit has been completed
• Notification that an inspection report is ready to view
• Urgent property alerts, such as suspected water intrusion, storm damage, or a security concern found during a visit
• Storm preparation and post-storm assessment updates
• Scheduling changes and appointment reminders
• Replies to questions or service requests you have sent us

Consent is collected on our service enrollment form at thesnowbird.club/getStarted. On the contact step of that form, beneath the phone number field, there is a checkbox that is unchecked by default and entirely optional. It reads:

I agree to receive SMS messages from The Snowbird Club about my inquiry, service updates, scheduling, and property-related notifications.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe.

Submitting the form without checking that box does not enroll you in SMS, and does not affect your ability to use our services. We store each customer's consent choice individually.

You may also give consent verbally to a member of our team, or in writing by email, in which case we record it against your account.

Message frequency varies and depends on your service plan and on what happens at your property. Most customers receive messages around each scheduled visit. Additional messages are sent when something needs your attention, such as a storm in the forecast or an issue found during an inspection.

Message and data rates may apply. Charges depend on your mobile carrier and plan. The Snowbird Club does not charge you for receiving text messages.

Reply STOP to any message from us to unsubscribe. You will receive a single confirmation, and we will not send further messages to that number unless you opt in again.

You may also ask us to remove your number by emailing or calling us using the details below.

Reply HELP to any message from us for assistance, or contact us directly using the details below. Opting out of SMS does not affect your service, and we will continue to reach you by email or phone.

Mobile information, text messaging opt-in data, and SMS consent are never sold, rented, or shared with third parties or affiliates for their own marketing purposes. This information is used solely to deliver the messages described above.

We share phone numbers with our messaging provider only to the extent needed to deliver these messages on our behalf.

Full details are in our Privacy Policy under "SMS / Text Messaging Privacy."

The Snowbird Club — Charlotte Olivia LLC

Email: corporate@thesnowbird.club

Phone: (239) 653-8516

See also our Privacy Policy and Terms and Conditions.